InsurTalk

Steven Van Belleghem, Global Thought Leader in Customer Experience

The international speaker, thought leader, and author of "The Offer Your Customer Can't Refuse" shares expert insights on what it takes to deliver a differentiating customer experience in an age of AI-first business strategies.

USAA's Devi Mohanty on Fostering Innovation in Insurance

USAA's Vice President, Product Development & Innovation discusses quickly developing new business initiatives and products, such as small business insurance, to address the unique challenges the insurer's members and how USAA measures the success of these innovations. 

Buckle's Marty Young on the Gig Economy, Rideshare Coverage, and the Future of the Industry

Buckle CEO discusses how new data sources, including tips, star ratings, and driving times, will help the insurer reinvent rideshare coverage, ultimately enabling members to break free of the credit score trap and achieve economic freedom.

Topdanmark's Thomas Erichsen on Leveraging Technology to Deliver Superior Customer Experience

Topdanmark Group EVP and CTO discusses how the insurer is modernizing its technology, creating a holistic view of the customer, and empowering its channels with stronger digital capabilities, all to ensure the best possible customer experience. 

Grinnell Mutual’s Roby Shay on Positioning for Innovation

Grinnell Mutual Vice President of Enterprise Solutions and Chief Information Officer discusses how deploying a modern platform in the cloud enables the insurer to innovate, test and learn, and more easily integrate insurtechs into its ecosystem. 

Topa Insurance Company's Denise Pavlov on Insuring the Cannabis Industry

Topa Insurance Company Chief Operating Officer discusses the unique risks and challenges of offering specialized cannabis insurance coverage through its partnership with Cannasure, a wholesale broker and managing general agent. She also provides her perspective on fast-moving US legislation and the importance of understanding the product and supporting the industry. 

Bonus Episode - InsurTalk Host Laura Drabik Featured InsurTech Radio

In this special bonus episode, InsurTalk host Laura Drabik talks to InsurTech Radio about her role as Guidewire's Chief Evangelist, women in technology, and the history of Guidewire. You can find more InsurTech Radio podcast episodes at www.insurtechradio.com. 

 

Peel Mutual Insurance's Irene Bianchi on Using AI to Improve Business Processes

Peel Mutual Insurance Company President and CEO discusses how the insurer applied artificial intelligence to eliminate phone tag with customers, improve the claims process, and eliminate employees' pain points. She also shares her thoughts on where AI can best be leveraged next to free up the time of adjusters and underwriters so they can concentrate on the business. 

IAG's Kylie Burtenshaw on Navigating the Digital Transformation Journey

Insurance Australia Group's Enterprise General Manager shares the essential components of the insurer's digital initiative and where, within the organization, they began the journey. 

Seibels' Rao Tadepalli on Innovating with Insurtech

Seibels CIO and Plug and Play mentor discusses how insurers can most effectively work with insurtechs and ultimately make innovation ideas happen.