InsurTalk

Shift Technology's Jeremy Jawish on AI's Impact on Claims

Shift Technology CEO discusses what artificial intelligence in insurance looks like now—faster cycle times and time to payment and closure, better fraud detection, freeing up the adjuster to deliver concierge service—what it will look like in five years, eliminating AI bias, and how insurers can prepare before implementing an AI strategy.

Bonus Episode - WSIB Fighting Cyber Crime in the Time of COVID-19

In this short conversation that didn't make it into Episode 3 of InsurTalk, Samantha Liscio discusses how WSIB is addressing increasing cyber crime, including phishing attempts, through employee education and perimeter control checks. Be sure to check out the full conversation with Samantha in Episode 3. 

Farmers Insurance's Val LaBarba on Transforming Claims

Farmers Insurance Head of Digital Transformation and Change Management within the Farmers Claims Team discusses the company's claims transformation, including automating claims processes, omnichannel, and innovative strategies around claims. She also touches on overcoming common challenges that come with driving large-scale changes.

WSIB's Samantha Liscio on Enabling a Seamless, Digital Customer Journey

Workplace Safety Insurance Board Chief Technology and Innovation Officer discusses the company's digital transformation and accompanying cultural shift. The insurer creates production-ready, minimum viable products using a digital factory concept, and identifying customer needs to launch a digital document upload tool.

Economical Insurance's Alice Keung on Launching a Digital Insurer

Economical Chief Transformation Officer discusses the digital transformation of the company, most notably the development and launch of Sonnet Insurance, Canada's first digital direct channel in the property and casualty sector. Sonnet has revolutionized the insurance buying experience by making it simple, easy, personalized, and accessible.

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Aviva Italy's Vittorio Giusti on Creating a Better Customer Experience

Aviva Italy Chief Operating Officer discusses the company's digital disruption initiative AvivaPlus, radically redesigning the customer experience, and creating a digital paperless workflow tailored to the consumer.

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Introducing InsurTalk

Welcome to InsurTalk, the podcast where we don't just talk about innovative ideas and P&C insurance; we talk with industry trailblazers about the big ideas they made happen and how they did it.