InsurTalk

Topdanmark's Thomas Erichsen on Leveraging Technology to Deliver Superior Customer Experience

Topdanmark Group EVP and CTO discusses how the insurer is modernizing its technology, creating a holistic view of the customer, and empowering its channels with stronger digital capabilities, all to ensure the best possible customer experience. 

Grinnell Mutual’s Roby Shay on Positioning for Innovation

Grinnell Mutual Vice President of Enterprise Solutions and Chief Information Officer discusses how deploying a modern platform in the cloud enables the insurer to innovate, test and learn, and more easily integrate insurtechs into its ecosystem. 

Topa Insurance Company's Denise Pavlov on Insuring the Cannabis Industry

Topa Insurance Company Chief Operating Officer discusses the unique risks and challenges of offering specialized cannabis insurance coverage through its partnership with Cannasure, a wholesale broker and managing general agent. She also provides her perspective on fast-moving US legislation and the importance of understanding the product and supporting the industry. 

Bonus Episode - InsurTalk Host Laura Drabik Featured InsurTech Radio

In this special bonus episode, InsurTalk host Laura Drabik talks to InsurTech Radio about her role as Guidewire's Chief Evangelist, women in technology, and the history of Guidewire. You can find more InsurTech Radio podcast episodes at www.insurtechradio.com. 

 

Peel Mutual Insurance's Irene Bianchi on Using AI to Improve Business Processes

Peel Mutual Insurance Company President and CEO discusses how the insurer applied artificial intelligence to eliminate phone tag with customers, improve the claims process, and eliminate employees' pain points. She also shares her thoughts on where AI can best be leveraged next to free up the time of adjusters and underwriters so they can concentrate on the business. 

IAG's Kylie Burtenshaw on Navigating the Digital Transformation Journey

Insurance Australia Group's Enterprise General Manager shares the essential components of the insurer's digital initiative and where, within the organization, they began the journey. 

Seibels' Rao Tadepalli on Innovating with Insurtech

Seibels CIO and Plug and Play mentor discusses how insurers can most effectively work with insurtechs and ultimately make innovation ideas happen.

Bonus Episode - Guidewire's Ryan Smith on Tapping into an Insurtech Innovation Hub

Guidewire Sr. Manager, Product Marketing, discusses where insurers and insurtechs can connect, explore possibilities, and change the face of P&C insurance through Guidewire marketplace.

FRISS’ Jeroen Morrenhof on Transforming Insurers Into Fraud-Fighting Superheroes

FRISS CEO and Co-founder discusses how early detection and prevention through digitalization and automation efforts can transform insurers into fraud-fighting superheroes. He also explains that insurers can take advantage of these efforts to improve the customer experience for the good customers.

CLARA Analytics' Gary Hagmueller on AI in Commercial Claims

CLARA Analytics President and CEO discusses how artificial intelligence can improve commercial claims processing. He also shares how AI can help insurers ensure that the right medical provider, nurse case manager, and attorney are assigned to the right workers' comp claims.