InsurTalk

WSIB's Samantha Liscio on Enabling a Seamless, Digital Customer Journey

Workplace Safety Insurance Board Chief Technology and Innovation Officer discusses the company's digital transformation and accompanying cultural shift. The insurer creates production-ready, minimum viable products using a digital factory concept, and identifying customer needs to launch a digital document upload tool.

Economical Insurance's Alice Keung on Launching a Digital Insurer

Economical Chief Transformation Officer discusses the digital transformation of the company, most notably the development and launch of Sonnet Insurance, Canada's first digital direct channel in the property and casualty sector. Sonnet has revolutionized the insurance buying experience by making it simple, easy, personalized, and accessible.

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Aviva Italy's Vittorio Giusti on Creating a Better Customer Experience

Aviva Italy Chief Operating Officer discusses the company's digital disruption initiative AvivaPlus, radically redesigning the customer experience, and creating a digital paperless workflow tailored to the consumer.

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Introducing InsurTalk

Welcome to InsurTalk, the podcast where we don't just talk about innovative ideas and P&C insurance; we talk with industry trailblazers about the big ideas they made happen and how they did it.