InsurTalk

Inside the J.D. Power Property Claims Satisfaction Survey

Who will top J.D. Power's 2024 Property Claims Satisfaction Survey—and why? With this year's report just weeks away, J.D. Power Director of Insurance Intelligence Mark Garrett joins InsurTalk with an exclusive preview. On tap: insights on the biggest challenges and most promising opportunities for claims organizations seeking to achieve unbeatable customer satisfaction and loyalty.

HEMIC’s Mission to Harness the Cloud 

 

Martin J. Welch, CEO of Hawaii Employers' Mutual Insurance Company (HEMIC) shares insights on successful cloud migration, the importance of commercial lines innovation in an evolving insurance marketplace, and the challenges of serving a business community recovering from the Lahaina Fire.

Special Episode: Top Soundbites on Generative AI, Digital Payments & More 

We took the best insights shared by insurance industry trailblazers who appeared as guests on the InsurTalk podcast during the last half of the year—and served them up in a single, can't-miss episode. From digital payments to Generative AI to insurtech ecosystems and beyond, it's the perfect way close to 2023—and get inspired for the year ahead.

Why the Digital Payments Revolution in P&C Insurance Is Gaining New Urgency

An in-depth look at how digital payments can help carriers modernize their operations, boost customer satisfaction and retention, and enable next-generation operating models that give them a serious edge.

Golden Bear VP Michael Hall on the Evolving Cannabis Insurance Market

Despite operating in a complex business landscape, the $33 billion global legal cannabis industry represents a booming market for P&C insurers. Golden Bear VP Michael Hall shares unique insights on the evolution of this sector and its evolving risks and opportunities.

Beyond the Buzz: Generative AI in P&C Insurance

It's dominating the technology conversation in every industry—and could add $1 trillion in value to P&C insurance worldwide. Accenture's Global Insurance Data and AI lead and Guidewire's Head of Product Management offer practical insights for insurers looking to leverage this game-changing technology.  

Innovating in the Insurance Marketplace

Lisa Wardlaw, North America Advisor for InsurTech Israel, on leveraging non-traditional thinking to help insurers reinvent their business models and create a compelling and differentiated value proposition.

Season 4 Premiere—The Journey of Claims Transformation

How do you combine digital and the human touch to get ranked #1 in J.D. Power’s 2023 Claims Satisfaction Survey? Erie CIO Partha Srinivasa shares core philosophies driving this 97-year-old company's success in the digital age.  

Summer Soundbites: 2023's Best Insights on Insurance Innovation So Far

 

From Generative AI to insurtech ecosystems and beyond, we're hitting rewind on the most notable quotables from industry leaders who've appeared as guests on the show during the first half of 2023. 

Q&A With Laura Drabik: Harnessing the Power of Ecosystems

 

Laura joins Ash Faraj, host of the InsurBreak podcast series from Zelros for an in-depth conversation about harnessing the power of insurtech ecosystems to your competitive advantage.