InsurTalk

PwC’s Imran Ilyas: Leveraging Change Management to Execute Transformation Successfully

PwC's Financial Services Partner and Insurance Operations & Technology Co-Leader shares the secrets to leveraging change management to help insurers successfully execute their transformation initiatives in 2022 & beyond.  

Special Year-End Episode—Expert Insights on Igniting Innovation

In this special episode, we revisit some of the expert insights shared by insurance industry trailblazers who've appeared as guests on the show. It's a sampling of the best of the best—on insurtech innovation, digital transformation, artificial intelligence, virtual reality, usage-based insurance, and more—to get us inspired for the year ahead. 

HazardHub Founder & CEO Bob Frady—Making Unknown Risks Knowable

The founder of Insurtech 100 company and leading provider of property-level risk scoring reveals the origins of HazardHub—and what its acquisition by Guidewire promises for underwriting and claims organizations.

Shane Cassidy, EVP Global Insurance at Capgemini—Enabling Transformation

The head of Capgemini's global insurance unit shares insights on the top business goals pursued by insurers in their transformation initiatives, strategies for achieving those objectives, and the best metrics for measuring their success.   

Steven Van Belleghem, Global Thought Leader in Customer Experience

The international speaker, thought leader, and author of "The Offer Your Customer Can't Refuse" shares expert insights on what it takes to deliver a differentiating customer experience in an age of AI-first business strategies.

USAA's Devi Mohanty on Fostering Innovation in Insurance

USAA's Vice President, Product Development & Innovation discusses quickly developing new business initiatives and products, such as small business insurance, to address the unique challenges the insurer's members and how USAA measures the success of these innovations. 

Buckle's Marty Young on the Gig Economy, Rideshare Coverage, and the Future of the Industry

Buckle CEO discusses how new data sources, including tips, star ratings, and driving times, will help the insurer reinvent rideshare coverage, ultimately enabling members to break free of the credit score trap and achieve economic freedom.

Topdanmark's Thomas Erichsen on Leveraging Technology to Deliver Superior Customer Experience

Topdanmark Group EVP and CTO discusses how the insurer is modernizing its technology, creating a holistic view of the customer, and empowering its channels with stronger digital capabilities, all to ensure the best possible customer experience. 

Grinnell Mutual’s Roby Shay on Positioning for Innovation

Grinnell Mutual Vice President of Enterprise Solutions and Chief Information Officer discusses how deploying a modern platform in the cloud enables the insurer to innovate, test and learn, and more easily integrate insurtechs into its ecosystem. 

Topa Insurance Company's Denise Pavlov on Insuring the Cannabis Industry

Topa Insurance Company Chief Operating Officer discusses the unique risks and challenges of offering specialized cannabis insurance coverage through its partnership with Cannasure, a wholesale broker and managing general agent. She also provides her perspective on fast-moving US legislation and the importance of understanding the product and supporting the industry.